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Return Policy

Returns

You can return your WetBrush.com purchase within 14 days of receiving your order.

To be eligible for refund, your product must be returned in its original box in new (unused) condition, and the return shipment must be postmarked within 14 days of the original order delivery date. To return your product, please follow the steps below.

        
  • 1. Re-pack your new (unused) product in its original packaging.

  • 2. Include the original shipment packing slip (or a copy of the original order confirmation email) inside your shipment.

  • 3. Send the package to the address below. Send via UPS, FedEx, or USPS insured to:
Wet Brush – Returns
475 Park Avenue South
Floor 30
New York, NY 10016

Once your return is received and processed, a customer service agent will reach out to you by email. If you have any questions, feel free to contact us at [email protected] or by calling 800-5-BEAUTY (800-523-2889) Monday – Friday, 9am-5pm EST.

Damaged Product?

If damage occurred to your order during shipment, please contact us immediately at [email protected] or by calling 800-5-BEAUTY (800-523-2889) Monday – Friday, 9am-5pm EST. Have your order number or the email address and phone number associated with your order handy. If possible, please send a digital photo showing the damage. Also, please retain the shipping box, packing materials and the damaged item, in case we need to inspect them.


Products purchased from other retailers

We’re sorry, we can accept returns only for products purchased on WetBrush.com. Products purchased from one of our retail partners should be returned to the place of purchase.